Eligibility for Returns
Our return policy for online orders ensures customers can return products that do not meet expectations. Eligible items must be unused, in original packaging, and returned within 30 days of receipt. Certain products, such as custom, personalized or sale items, may be exempt from returns. We encourage customers to review product details before purchase to avoid inconvenience. This straightforward eligibility criteria simplifies the return process and helps maintain product quality for all shoppers.
Return Process and Instructions
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
To start a return, please contact us at: support@alittlecornerjax.com
We’ll notify you via email with instructions on how and where to send your package. Once your return is received, inspected and accepted an email will be send out with information about your refund. Please note returns sent back to us without first requesting a RMA will not be accepted under any circumstances.
You can always contact us for any return questions at: support@alittlecornerjax.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like any perishable goods (such as food, flowers, or plants), custom products orders (such as special orders or personalized items), and personal care goods (such as beauty skincare products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
In case of an exchange and to ensure you get what you want is reach out to us to see if your purchase qualifies for an exchange, request an RMA, send the item/items to us and once the return is accepted, make a separate purchase for the new item. At this point we will credit/refund the original purchase.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Failure to meet these guidelines will result in NO refunds issued.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping to us
You will be responsible for paying for your own shipping costs for returning your item or items. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item/items over $75, please consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as-well.
If more than 15 business days have passed since we’ve approved your return and you have not seen it on your account yet, please contact us at: support@alittlecornerjax.com
THIS POLICY IS EFFECTIVE FOR ALL PURCHASES MADE ON AND AFTER JULY 8, 2023
